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Go Back   FZ1OA Message Board > FZ1 & Fazer Owners Association > Riding Gear

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Old 07-24-2018, 09:50 AM   #1
rdcusmc
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SCORE!!! - BMW RULES!!!!

Soooo, I'm in Germany on orders for a short spell with my beloved Corps. I decided to bring my riding gear with me in the chance I might scoot down to the Alps and do a bike rental weekend for a splurge and a little fun.

I have been thinking of getting a new helmet and I love to shop bike stuff here because it is just a great experience. The stores are well stocked - it's great. So in keeping with that, I dropped into the big BMW showroom here in Stuttgart and was browsing. A young lady named Melanie came by and asked if I needed any assistance. I asked a couple questions about helmets which she answered. As she started to walk off, I remembered a question that I intended to ask.

Backstory: I was on orders here 4 years ago and purchased a new BMW helmet at that time. The reviews were really good and I liked it. Helped to buy it on sale and get the VAT savings on top of that. The helmet was not sold in the US making replacement parts more difficult to source.

Fastforward: My question: "One last question, I purchased a BMW Sport Helm here and was wondering if you might have a replacement windscreen for it?" She asked if I purchased it there new to which I said "Yes." She looked at me and said "There are no parts available for your helmet because it was recalled. Do you have the helmet with you?" I replied "Yes, yes I do." She then waived her hand across the entire helmet selection and said "When you bring your helmet to me, I will replace it with any helmet BMW makes that you want. If I don't have it in stock, I can have it here within 3 days..."

I don't know how I maintained my composure. I said thank you, calmly left the store and then raced to get my old helmet. I returned to the store, filled out some paperwork and then picked out a BMW System 7 modular carbon fiber helmet in Flour Yellow. Gave the final sigs on the paperwork and left the store with my brand new warranty/recall replacement helmet. I haven't felt this excited about a gift since Santa brought me an Evel Knievel Stunt Cycle for Christmas!! I'd have pissed myself if it was proper for a grown man to do so.

I'll tell you, this made huge points for me. I've been eyeballing the R1200RS hard lately and they have me lined up for an extended test ride here later this week. Between the test ride and the new helmet, BMW stock is up with me HUGE. They will never know my gratitude over the helmet replacement.

Anyway, the motorcycle Gods smiled my way today and dealt me a sweet card. I am deeply grateful and STUPID EXCITED!!!

Best,
Ron
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Last edited by rdcusmc; 07-24-2018 at 10:25 PM.
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Old 07-24-2018, 09:52 AM   #2
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That is awesome!
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Old 07-24-2018, 09:53 AM   #3
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Very cool! Congratulations.
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Old 07-24-2018, 10:00 AM   #4
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Great story!
Thanks for sharing.
All too often we hear the horror stories instead of the stories of good cs.
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Old 07-24-2018, 10:05 AM   #5
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Nice!
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Old 07-24-2018, 10:06 AM   #6
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Wow! That's great!
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Old 07-24-2018, 10:20 AM   #7
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Have a fun and safe ride in the Alps.
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Old 07-24-2018, 10:37 AM   #8
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Nice lid dude....................

Congrats.
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Old 07-24-2018, 11:06 AM   #9
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I feel like BMW Germany is better than BMW USA customer service-wise. Maybe it's about German customer service being better than US customer service.
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Old 07-24-2018, 12:57 PM   #10
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Thanks for the props everyone. Hope it didn't sound like I was bragging. I wasn't. Just stupid shocked and happy. I'm still dumbstruck by it.

Best,
Ron
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2003 Blue FZ1 - Ivan's MB Jet kit, Akrapovic, GOEC w/remote and GPS, 07 R1 fork conversion w/6 pot brakes, R1 master cylinder, R1 rear wheel w/R6 caliper, Penske shock, Dirt Road seat, AIS removed, HID and LED lights, full Givi luggage, Galfer lines, chain oiler, Rizoma bar, cat-eye turn signals above headlights, grip heaters, factory lower fairings, air box mod w/high flow filter, Cometic thin head gasket, FazerPhil large gas tank mod.
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Old 07-24-2018, 01:01 PM   #11
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Quote:
Originally Posted by grommet View Post


Have a fun and safe ride in the Alps.
Thanks Patrick! If I can make it down, I think I can source an R1200RS for the ride which would be a great way to test that bike for possible future use in its intended environment.

Best,
Ron
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"The Few. The Proud. The Marines!"

2003 Blue FZ1 - Ivan's MB Jet kit, Akrapovic, GOEC w/remote and GPS, 07 R1 fork conversion w/6 pot brakes, R1 master cylinder, R1 rear wheel w/R6 caliper, Penske shock, Dirt Road seat, AIS removed, HID and LED lights, full Givi luggage, Galfer lines, chain oiler, Rizoma bar, cat-eye turn signals above headlights, grip heaters, factory lower fairings, air box mod w/high flow filter, Cometic thin head gasket, FazerPhil large gas tank mod.

Last edited by rdcusmc; 07-24-2018 at 10:25 PM.
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Old 07-24-2018, 02:22 PM   #12
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Awesome. But more awesome that you took the time to share. Fido here has lots of Alps experience, iirc.
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Old 07-24-2018, 04:12 PM   #13
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Fly and buy. Oh yeah.
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Old 07-24-2018, 06:55 PM   #14
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Awesome story!
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Old 07-24-2018, 08:05 PM   #15
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Schuberth ? And you better RT some Alps while there !
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Old 07-24-2018, 08:15 PM   #16
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Schweet!
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Old 07-24-2018, 08:15 PM   #17
Dean Dinnetz
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That is very cool, Ron.

Enjoy your new helmet.

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Old 07-24-2018, 10:19 PM   #18
rdcusmc
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Quote:
Originally Posted by hotboot View Post
Schuberth ? And you better RT some Alps while there !
'Boot,
This helmet is a complete in-house from BMW as opposed to their previous partnership with Schuberth.

As for the rental down south, I'm hoping to get a final disposition on both work and weather today so I can make plans. Would love to have the RS out for a couple days for sure.

Best,
Ron
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2003 Blue FZ1 - Ivan's MB Jet kit, Akrapovic, GOEC w/remote and GPS, 07 R1 fork conversion w/6 pot brakes, R1 master cylinder, R1 rear wheel w/R6 caliper, Penske shock, Dirt Road seat, AIS removed, HID and LED lights, full Givi luggage, Galfer lines, chain oiler, Rizoma bar, cat-eye turn signals above headlights, grip heaters, factory lower fairings, air box mod w/high flow filter, Cometic thin head gasket, FazerPhil large gas tank mod.
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Old 07-25-2018, 12:01 AM   #19
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So jelly.
Have a great time!
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Old 07-25-2018, 03:44 AM   #20
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Great story!
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