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Go Back   FZ1OA Message Board > FZ1 & Fazer Owners Association > Riding Gear

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Old 01-09-2015, 01:05 AM   #1
mattg
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Cycle Gear has been bought out

None of them in my area, but they seemed to be mentioned a fair amount here.
http://www.asphaltandrubber.com/news...gear-acquired/
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Old 01-09-2015, 06:20 AM   #2
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They have a tough row to hoe - competing with the on-line guys.
Too often, they become the fitting room for Revzilla.
Maybe the Bilt brand could give them a name brand that makes them a destination, but at least for me, it hasn't worked.
Maybe if there was a store closer to where I live.
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Old 01-09-2015, 06:23 AM   #3
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Cycle Gear is the Circuit City of motorcycle retailers.
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Old 01-09-2015, 06:26 AM   #4
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It was basically one private equity firm selling their interest to another. They could be in financial trouble.
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Old 01-09-2015, 09:36 AM   #5
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I have always seen a lot of opportunity with Cycle Gear since they have more locations than any other motorcycle stores that I know of. But their on-line services and 2 stores I've visited need make overs in gear and especially in customer service.

Hopefully this new ownership will give it a new look and service.

Revzilla is tops in on line. Not the best price, but best service and information with not a close second that I am aware of.
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Old 01-09-2015, 10:01 AM   #6
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There are two within 2 hours of me. I used to plan my visits around trips in the area. I felt like a kid in a candy store. They had a large selection and good prices on tires with installation.

My last two visits, I didn't buy anything. A lot of their Bilt brand stuff seems cheap. I now see them as the Wal Mart of motorcycle stores. I do buy stuff from them, but it's very limited.
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Old 01-09-2015, 10:57 AM   #7
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I have one just up the road a mile or so. Years ago (9+) they had some pretty good deals on closeouts of name brand equipment. But since then, they have been progressively spiraling downward in the quality of their merchandise and selection. Brands like seven-one-seven, Frank Thomas, Bilt , Motoboss are really just disposable crap. They are convenient for picking up things like a master link, maybe a tire tube. It's really disappointing and unfortunate. I still go by regularly, usually to replace the Skull candy earbugs I regularly wear out (lifetime warranty by the way), but typically leave empty handed. The other day I stopped on the way to the track for some 2 stroke oil last minute, the best deal was 10.99 for a PINT! I went to Oreilly's auto parts.
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Old 01-09-2015, 01:34 PM   #8
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Originally Posted by Kflyfun View Post
usually to replace the Skull candy earbugs I regularly wear out (lifetime warranty by the way),
I normally have to replace my 10$ ones every 1.5 months. This is VERY interesting. How do you get new ones, send them to skull candy for new ones, or what?
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Old 01-09-2015, 02:12 PM   #9
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They replace 'em at Cycle Gear on the spot no questions. I keep the old receipt on my dresser just in case, but they usually just look at your purchase history.
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Old 01-09-2015, 02:14 PM   #10
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Cycle Gear is the Circuit City of motorcycle retailers.
Good info, I didn't realize Circuit City was that bad.
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Old 01-09-2015, 05:48 PM   #11
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Best Buy killed Circus City. Liquidated.

The folks that own tigerdirect have since bought the name.
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Old 01-09-2015, 07:38 PM   #12
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I stopped going to Cycle Gear a while ago. Years ago they used to be much better, but IMHO the selection went down, customer service got spotty, and I basically see them as a Bilt outlet / Harbor Freight store now.
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Old 01-09-2015, 07:39 PM   #13
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Best Buy killed Circus City. Liquidated.
Exactly.
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Old 01-10-2015, 11:09 AM   #14
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Hopefully they keep the good and fix the bad.

The good: Hours and days open. Regular motorcycle shops piss me off with their hours of operation. Anybody who works can pretty much only shop there on Saturdays. CG has always understood they are a retail shop and run retail hours, hence why I'd rather go there than a dealership.

The bad: Customer service is hit or miss. I've gotten excellent customer service and I've gotten bad. This means that occasionally they hire good people who want to help and take care of their customers but it isn't in the interest of the company as a whole what the individual customer thinks of them.

Also, Bilt is crap. Go back to carrying the good stuff.
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Old 01-10-2015, 04:56 PM   #15
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Was in one last Sunday. Mixed results.
Looking for a sale jacket in my size. Not known size if staff knew they did not have size or just found other things to do. Definitely confusing arrangement of items.
My buddy found a battery at a reasonable price and purchased same.
Tire selection and prices were eh.
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Old 01-10-2015, 05:28 PM   #16
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I quit CG when the Bilt brand replaced all the quality gear they used to stock, I have no problem spending at a retailer who has good stuff. Instant gratification. Quality lasts.
Tire prices are steep, they will mount rubber backwards and scratch rims while sticking wheel weights in just the wrong place.

Circuit City, Incredible Universe and Tweeter were killed by ex employees who started custom companies with better customer service at more than 2% profit margin. 2008 and massive overhead shut the doors.
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Old 01-10-2015, 08:50 PM   #17
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Circuit City, Incredible Universe and Tweeter were killed by ex employees who started custom companies with better customer service at more than 2% profit margin. 2008 and massive overhead shut the doors.
Circuit City is an interesting history lesson. They brought in some hot shot financial people who determined that the way to be competitive was to cut costs. They looked at the work force, and "standardized" the salaries - AKA they fired the higher paid but knowledgeable workers. They said they were just paid too much to be competitive.

But - as sometimes is the curse of financial people - they couldn't tell the difference between employees. They thought a person is a person, a widget is a widget. They didn't calculate / recognized the economic value of good customer service and of good employees that provided it.

Right after that they self destructed at light speed.
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Old 01-18-2015, 02:06 PM   #18
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Too often, they become the fitting room for Revzilla.
\
By the by, if you are anywhere near Philly, Revzilla has a flagship store there with very knowledgeable staff.
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Old 01-18-2015, 05:48 PM   #19
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CG has their place. They do carry more than Bilt; at least our store here carries Dianese. Not everyone can afford top level gear. In that case Bilt is better than nothing. They also have an excellent warranty on their store brands. I don't think anyone else in the industry has that.
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Old 06-09-2015, 02:31 AM   #20
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cg super store (Sacramento, Ca.) is a couple hrs away (by cage) they have a "reg" store closer and it is not worth going into.
if this new invester wants to make real money from cg, fix there retail by expanding the small shops to have a real selection.
FREE off bike tire mounting--when tires bought--.
Free shipping (to your home address) for any/everything not in stock.
having to return to any shop keeps me from doing "special" orders and i go online..and pay less, plus free shipping to my address...at times.
improve the build of the bilt line,
(can not use the word "quality" in the same.

line as built gear.)

so people do not spit when they say the name.

sure it is ok for entry level stuff..but who really wants to trust there lives with it?
NO racing team support...says it all. has any seen any team using off the rack or even "special built" bilt gear?


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